You can delete your account in either PickupX app — the PickupX customer app or the PickupX Partner driver app — at any time.
Delete from the app (fastest)
PickupX Partner (drivers):
- Open the app and tap the ☰ menu.
- Tap My Profile.
- Tap Delete Account and confirm.
PickupX (customers):
- Open the app and go to the Profile tab.
- Tap Delete account and confirm.
You can't delete the account during a trip that is in progress — finish or cancel it first.
Can't use the app?
Email support@pickupxpert.com or call 7587822911 from your registered mobile number and ask us to delete your account. We'll confirm it's you and delete it within 7 days.
What gets deleted
- Customers: your account, login, email, saved places and push-notification token.
- Drivers: your login and push-notification token, and all verification document photos (Aadhaar, PAN, selfie, RC, driving licence). You're taken offline immediately, can no longer receive bookings, and your phone and vehicle number become free to register again.
What we keep
- Records of completed trips, fares, payments and platform fees — including the name and phone number on those records (and, for drivers, the vehicle details) — which we must keep for accounting and legal reasons. They are not used for anything else.
See our Privacy Policy for more.